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Evernote

Evernote

evernote.com
What is your customer experience with Evernote?

Evernote Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Evernote has 1.8 star rating based on 119 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Useful product, Easy to use, Product has been useful over the years.
    Cons: No customer service, Customer service, All content lost with password change.

  • Recent recommendations regarding this business are as follows: "Find a different company for your projects", "Stay clear of Evernote, they are unresponsive and thieves!", "Do not use Evernote.", "no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!", "Duplicate or download any files to desktop. Its an option buried in there support".

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Media from reviews

Evernote - They are now honoring my PAID MEMBERSHIP
Evernote - They are now honoring my PAID MEMBERSHIP - Image 2Evernote - They are now honoring my PAID MEMBERSHIP - Image 3Evernote - They are now honoring my PAID MEMBERSHIP - Image 4Evernote Personal Annual (Yearly)Evernote - Bait-and-Switch, Greedflation & ExtortionEvernote - Bait-and-Switch, Greedflation & Extortion - Image 2
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Top Evernote Reviews

Positive Review

"Help to access Evernote"

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Please call me 505-218-**** ASAP important information on EvernotePhone Have you ever known for some time excellent opportunity to make notes however I need to...

Critical Review

"You keep telling me I have a free account!"

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I have an annually paid account, yet when I attempt to log into my account from my Apple electronics, I am told I have to unsync several devices instead of...

Show reviews that mention
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Anthony White

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You keep telling me I have a free account!

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I have an annually paid account, yet when I attempt to log into my account from my Apple electronics, I am told I have to unsync several devices instead of allowing my access! It is so annoying to constantly be responded to using their AI. I need to speak to a live person because I feel this company is stealing my money paid for a membership I am restricted from using!

View full review

User's recommendation: Find a different company for your projects

Anthony White

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They are now honoring my PAID MEMBERSHIP

Evernote - They are now honoring my PAID MEMBERSHIP
Evernote - They are now honoring my PAID MEMBERSHIP - Image 2
Evernote - They are now honoring my PAID MEMBERSHIP - Image 3
Evernote - They are now honoring my PAID MEMBERSHIP - Image 4
Updated by user Sep 16, 2025

THEY ONLY RESPOND USING Ai, which never addressed my PROBLEM ACCESSING MY PAID ACCOUNT. THEY KEEP ELUDING TO ME HSVING A FREE COMPLIMENTARY ACCOUNT - NOT TRUE!

Original review Sep 01, 2025

I too have been a more than 11-year paid member and cannot log in because I'm constantly being told to unsync a device and it's attempting to log me in under a whole different account, even though I used my correct credentials! They have no customer service telephone number to contact.

I need my access, and those idiots keep eluding the proper correction steps to fix this! As seen in one of my images, where it says this is where I am Evernote Free; shown in another accompanying image, it clearly states that my yearly membership is due for renewal in September 2025. Yet I haven't been able to access my account for months!

They are thieves! This company has been trash since these new owners took over.

View full review
Loss:
$105
Pros:
  • Use to store important information
Cons:
  • Have no customer service telephone number

Preferred solution: Price reduction

User's recommendation: Stay clear of Evernote, they are unresponsive and thieves!

Jia W Nmv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can no longer log into my Evernote account after 20 years of loyal use

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I can no longer log into my Evernote account after 20 years of loyal use. I used to sign in seamlessly on my smartphone, multiple PCs, and the web.

Then it failed on my phone and laptop; only one desktop at home would work, and now, for the past month, I haven't been able to log in at all on any device. I've contacted Evernote support repeatedly but received no response. I've stored a lifetime of information in my notebooks and depend on Evernote every day. It's disheartening to feel abandoned after two decades of loyalty.

I'm ready to walk away entirely, yet I have a huge amount of data locked inside. How can I resolve this nightmare?

View full review
Loss:
$1000

Preferred solution: Apology

User's recommendation: no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!

Barabara Acq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Non-existent service & support

I have been a paid user of Evernote for over 15 years. They just pissed me off again today.

The windows desktop app won't load. It's time to completely switch to OneNote.

Evernote has no customer service. There is no way to contact them.

View full review

User's recommendation: Do not use Evernote.

1 comment
Guest

I too have been a more than 11 year paid member and CAN NOT LOG-IN, because I’m constantly being told to Unsync a device and it’s attempting to log me in under a whole different account, even though I used my correct credentials! They have NO CUSTOMER SERVICE TELEPHONE NUMBER to contact. I need my access and those idiots keep eluding the proper correction steps to fix this!

Aleks Kqr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Accepting fraudulent payments

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Someone is using my credit card to purchase from your company. I need information on that person. The credit card company fraud team will assist you.

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jorge d Yps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No response from support

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I have been emailing support for over a month and have received no response since I updated the app. I cannot log in; it keeps asking for a code from an app that I don't have or have ever had.

I have no access to all my files. I can only assume that since my account is free, they don't care.

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User's recommendation: Duplicate or download any files to desktop. Its an option buried in there support

Ravi S Lnj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam site

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I tried to ask about the site issue, and they wanted to charge me. I think it's a scam to get credit card information. Avoid.

View full review
Loss:
$75

Preferred solution: Full refund

User's recommendation: Avoid

Anonymous
map-marker Fort Lauderdale, Florida

Payed yearly renewal fee of $129.99 and then lost all notes and still no nites a complete blank. I want my notes back please. My life history is in the notes

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As I said paid yearly fee and then lost all notes. Not informed my fee was increased and still do not know. Impossible to get a hold of anyone to help me!!!

Please help

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User's recommendation: Find a different app.

wes w Vql

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't speak to anyone about my issue.

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Updated by user Apr 10, 2025

Nonexistent

Original review Apr 09, 2025

I had an account with Evernote. Now, I can't find anything.

It's like I never had an account. This was information important to me.

View full review
Anonymous
map-marker Ashburn, Virginia

Billing

Evernote - Billing

I don't understand. Whey are you billing me $129.99?

As you see, it says $97.49 is due the same date, May 14th. Why is this being billed.

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Anonymous
map-marker Lithonia, Georgia

I paid $129.99 for annual renewal. When I went to the account all of my data was gone. I typed information into notes and received a message that my plan limited me to nine notes.

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I paid for an annual Evernote Personal account, $129.99. Why am I being restricted to nine notes.

I receive a message each time about changing plans with more options. All of personal information has been deleted.

I want my personal information reinstated because my subscription does not expire until February 2026. You have been paid for a year.

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User's recommendation: No information given on how to contact company when there is a problem

Jeanann B Hht

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bait-and-Switch, Greedflation & Extortion

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Evernote - Bait-and-Switch, Greedflation & Extortion
Evernote - Bait-and-Switch, Greedflation & Extortion - Image 2
Updated by user Oct 27, 2024

Evernote has not responded and the issue goes mostly unresolved. I have, however, since been able to access the account. As the free version no longer supports sinking devices with ANY devices or a device and the website, I will delete my account as soon as I have all of my notes (years worth!) moved to another application.

Original review Sep 27, 2024

I've been an Evernote user for nearly a decade. I paid for a one-year subscription but felt that $80 per year was too steep, so I switched back to the free version. Over the past couple of years, Evernote has steadily reduced the features available in the free tier. They limited the number of notes and notebooks to below what I had already created and frequently required me to remove synced devices, eventually allowing access to only one device. For at least a year now, I've been unable to create new notes or notebooks. Today, when I launched the program, I cannot access any of my notes unless I allow them to force me into agreeing to a $129 per year plan to continue and without any prior warning. I'm extremely frustrated with Evernote and now wish to back up and download my years of saved work to close my account. However, Evernote has effectively locked me out. I can't contact them via their support email (support@***.com) because emails bounce back as undeliverable. Additionally, if I try to access support through their website, I'm prompted to disconnect my only remaining device, the very device I need to log in.

In summary, Evernote has engaged in a bait-and-switch tactic. They enticed me to use their service, then gradually reduced the free version's features while raising subscription prices, aiming to pressure me into purchasing an overpriced plan. Now, they've locked me out and are holding my years of work hostage unless I pay their exorbitant fee.

If you have never used it, don't get stuck like I did. If you are using the free version, consider switching before they do this to you.

View full review
Cons:
  • Repeated reduction of features in the free version
  • Bait and switch tactics
  • Unable to contact by email

Preferred solution: I want to download all of my work and close the account.

Anonymous
map-marker Ashburn, Virginia

Payment

I just canceled subscription on Paypal. I got a not that Evernote was discontinued.

I want to Fix this. How to do it?

View full review
Anonymous
map-marker Indianapolis, Indiana

Subscription scam

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I canceled my subscription the day I was done using it, however the still ended up taking $199.99 out of my account after I canceled the subscription, I'm waiting for a response and will possibly sue if this doesn't get fixed. I WANT A REFUND

View full review

User's recommendation: Don't buy the subscription

Tauno Dzi

I can't access myNotes

Your phone call didnt work. I need to get a paid subscription

GD DUGAN III 772-971-****

Email address gddugan@***.com

That is all I had to say

Have no further questions or concerns please contact me as soon as you can my Evernote doesnt have my lists.

That may be one of the reasons why Ive lost the list is because I dont have a subscription and I may have exceeded the amount of notes and comments in Evernote since I dont have a paid subscription please call me and get me set up with a paid subscription Forever note.

I think your app works pretty well. I just put too much stuff in it..

Please set that up and contact me.

Thanking you in advance

G D DUGAN III

View full review
Kim H Kjx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Absolutely NO customer service! Unable to talk with anyone. Want a refund and cancel this subscription!

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I'm unable to contact anyone at Evernote. Talk about a scam. I got locked into a subscription that I cannot cancel, nor can I get a refund!

View full review
Loss:
$30

Preferred solution: Full refund

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