Evernote
Evernote Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Evernote has 1.8 star rating based on 119 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Useful product, Easy to use, Product has been useful over the years.
Cons: No customer service, Customer service, All content lost with password change.Recent recommendations regarding this business are as follows: "Find a different company for your projects", "Stay clear of Evernote, they are unresponsive and thieves!", "Do not use Evernote.", "no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!", "Duplicate or download any files to desktop. Its an option buried in there support".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Evernote has 1.8 star rating based on 119 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Useful product, Easy to use, Product has been useful over the years.
Cons: No customer service, Customer service, All content lost with password change.Recent recommendations regarding this business are as follows: "Find a different company for your projects", "Stay clear of Evernote, they are unresponsive and thieves!", "Do not use Evernote.", "no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!", "Duplicate or download any files to desktop. Its an option buried in there support".
Most users ask Evernote for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou keep telling me I have a free account!
I have an annually paid account, yet when I attempt to log into my account from my Apple electronics, I am told I have to unsync several devices instead of allowing my access! It is so annoying to constantly be responded to using their AI. I need to speak to a live person because I feel this company is stealing my money paid for a membership I am restricted from using!
User's recommendation: Find a different company for your projects
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are now honoring my PAID MEMBERSHIP
THEY ONLY RESPOND USING Ai, which never addressed my PROBLEM ACCESSING MY PAID ACCOUNT. THEY KEEP ELUDING TO ME HSVING A FREE COMPLIMENTARY ACCOUNT - NOT TRUE!
I too have been a more than 11-year paid member and cannot log in because I'm constantly being told to unsync a device and it's attempting to log me in under a whole different account, even though I used my correct credentials! They have no customer service telephone number to contact.
I need my access, and those idiots keep eluding the proper correction steps to fix this! As seen in one of my images, where it says this is where I am Evernote Free; shown in another accompanying image, it clearly states that my yearly membership is due for renewal in September 2025. Yet I haven't been able to access my account for months!
They are thieves! This company has been trash since these new owners took over.
- Use to store important information
- Have no customer service telephone number
Preferred solution: Price reduction
User's recommendation: Stay clear of Evernote, they are unresponsive and thieves!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can no longer log into my Evernote account after 20 years of loyal use
I can no longer log into my Evernote account after 20 years of loyal use. I used to sign in seamlessly on my smartphone, multiple PCs, and the web.
Then it failed on my phone and laptop; only one desktop at home would work, and now, for the past month, I haven't been able to log in at all on any device. I've contacted Evernote support repeatedly but received no response. I've stored a lifetime of information in my notebooks and depend on Evernote every day. It's disheartening to feel abandoned after two decades of loyalty.
I'm ready to walk away entirely, yet I have a huge amount of data locked inside. How can I resolve this nightmare?
Preferred solution: Apology
User's recommendation: no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!no!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon-existent service & support
I have been a paid user of Evernote for over 15 years. They just pissed me off again today.
The windows desktop app won't load. It's time to completely switch to OneNote.
Evernote has no customer service. There is no way to contact them.
User's recommendation: Do not use Evernote.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccepting fraudulent payments
Someone is using my credit card to purchase from your company. I need information on that person. The credit card company fraud team will assist you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response from support
I have been emailing support for over a month and have received no response since I updated the app. I cannot log in; it keeps asking for a code from an app that I don't have or have ever had.
I have no access to all my files. I can only assume that since my account is free, they don't care.
User's recommendation: Duplicate or download any files to desktop. Its an option buried in there support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam site
I tried to ask about the site issue, and they wanted to charge me. I think it's a scam to get credit card information. Avoid.
Preferred solution: Full refund
User's recommendation: Avoid
Payed yearly renewal fee of $129.99 and then lost all notes and still no nites a complete blank. I want my notes back please. My life history is in the notes
As I said paid yearly fee and then lost all notes. Not informed my fee was increased and still do not know. Impossible to get a hold of anyone to help me!!!
Please help
User's recommendation: Find a different app.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't speak to anyone about my issue.
Nonexistent
I had an account with Evernote. Now, I can't find anything.
It's like I never had an account. This was information important to me.
I paid $129.99 for annual renewal. When I went to the account all of my data was gone. I typed information into notes and received a message that my plan limited me to nine notes.
I paid for an annual Evernote Personal account, $129.99. Why am I being restricted to nine notes.
I receive a message each time about changing plans with more options. All of personal information has been deleted.
I want my personal information reinstated because my subscription does not expire until February 2026. You have been paid for a year.
User's recommendation: No information given on how to contact company when there is a problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBait-and-Switch, Greedflation & Extortion
Evernote has not responded and the issue goes mostly unresolved. I have, however, since been able to access the account. As the free version no longer supports sinking devices with ANY devices or a device and the website, I will delete my account as soon as I have all of my notes (years worth!) moved to another application.
I've been an Evernote user for nearly a decade. I paid for a one-year subscription but felt that $80 per year was too steep, so I switched back to the free version. Over the past couple of years, Evernote has steadily reduced the features available in the free tier. They limited the number of notes and notebooks to below what I had already created and frequently required me to remove synced devices, eventually allowing access to only one device. For at least a year now, I've been unable to create new notes or notebooks. Today, when I launched the program, I cannot access any of my notes unless I allow them to force me into agreeing to a $129 per year plan to continue and without any prior warning. I'm extremely frustrated with Evernote and now wish to back up and download my years of saved work to close my account. However, Evernote has effectively locked me out. I can't contact them via their support email (support@***.com) because emails bounce back as undeliverable. Additionally, if I try to access support through their website, I'm prompted to disconnect my only remaining device, the very device I need to log in.
In summary, Evernote has engaged in a bait-and-switch tactic. They enticed me to use their service, then gradually reduced the free version's features while raising subscription prices, aiming to pressure me into purchasing an overpriced plan. Now, they've locked me out and are holding my years of work hostage unless I pay their exorbitant fee.
If you have never used it, don't get stuck like I did. If you are using the free version, consider switching before they do this to you.
- Repeated reduction of features in the free version
- Bait and switch tactics
- Unable to contact by email
Preferred solution: I want to download all of my work and close the account.
Payment
I just canceled subscription on Paypal. I got a not that Evernote was discontinued.
I want to Fix this. How to do it?
Subscription scam
I canceled my subscription the day I was done using it, however the still ended up taking $199.99 out of my account after I canceled the subscription, I'm waiting for a response and will possibly sue if this doesn't get fixed. I WANT A REFUND
User's recommendation: Don't buy the subscription
I can't access myNotes
Your phone call didnt work. I need to get a paid subscription
GD DUGAN III 772-971-****
Email address gddugan@***.com
That is all I had to say
Have no further questions or concerns please contact me as soon as you can my Evernote doesnt have my lists.
That may be one of the reasons why Ive lost the list is because I dont have a subscription and I may have exceeded the amount of notes and comments in Evernote since I dont have a paid subscription please call me and get me set up with a paid subscription Forever note.
I think your app works pretty well. I just put too much stuff in it..
Please set that up and contact me.
Thanking you in advance
G D DUGAN III
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely NO customer service! Unable to talk with anyone. Want a refund and cancel this subscription!
I'm unable to contact anyone at Evernote. Talk about a scam. I got locked into a subscription that I cannot cancel, nor can I get a refund!
Preferred solution: Full refund
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I too have been a more than 11 year paid member and CAN NOT LOG-IN, because I’m constantly being told to Unsync a device and it’s attempting to log me in under a whole different account, even though I used my correct credentials! They have NO CUSTOMER SERVICE TELEPHONE NUMBER to contact. I need my access and those idiots keep eluding the proper correction steps to fix this!